Terms and conditions
1. GENERAL PROVISIONS
By browsing this area, the user accesses shsitaly.com (www.shsitaly.com). Browsing and transmitting a purchase order on the site entail acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein.
These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the shsitaly.com website in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by:
SHS Srls
Via del Poggetto 439 S.Anna 55100 Lucca
The user is required, before accessing the products provided by the site, to read these General Conditions of Sale which are considered generally and unequivocally accepted at the time of purchase.
The user is invited to download and print a copy of the purchase form and these General Conditions of Sale, the terms of which shsitaly.com reserves the right to modify unilaterally and without notice.
It is possible to use the site and therefore access products supplied by it and purchase them in the following languages: Italian.
2. OBJECT
These General Conditions of Sale regulate the offer, forwarding and acceptance of purchase orders for products on shsitaly.com and do not, however, regulate the supply of services or the sale of products by parties other than seller who are present on the same site via links, banners or other hyperlinks.
Before placing orders and purchasing products and services from different parties, we suggest checking their conditions of sale.
3. CONCLUSION OF THE CONTRACT
To proceed with the purchase contract it will be necessary to click on the BUY button (or GO TO CART if the modification is not possible), which will lead to an order summary page containing: the image of the product you intend to purchase and the relative price, the additional shipping costs and the cart total.
Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale, the Privacy Policy and the Return Policies.
The buyer will be obliged to pay the price from the moment the online order submission procedure is completed. This will happen by clicking on the PLACE ORDER button at the end of the guided procedure.
Once the contract is concluded, the seller takes charge of the order for its fulfillment.
4. REGISTERED USERS
When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.
Confirmation must be communicated within a maximum of 3 days, after which, in the absence of confirmation, shsitaly.com will be released from any commitment towards the user.
The confirmation will in any case exempt shsitaly.com from any responsibility regarding the data provided by the user. The user undertakes to promptly inform shsitaly.com of any change in their data communicated at any time.
If the user then communicates inaccurate or incomplete data or even if there is a dispute by the interested parties regarding the payments made, shsitaly.com will have the right not to activate or suspend the service until the relevant deficiencies are rectified.
Upon the user's first request to activate a profile, shsitaly.com will assign the same username and password. The latter recognizes that these identifiers constitute the system for validating the user's access to the Services and the only system suitable for identifying the user that the actions carried out through such access will be attributed to him and will have binding effect on him.
The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.
5. AVAILABILITY OF PRODUCTS
Product availability refers to the actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before the order is confirmed.
Even after sending the order confirmation email, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the unavailable product and the buyer will be immediately informed via email.
If the buyer requests cancellation of the order, terminating the contract, shsitaly.com will refund the amount paid within 30 days from the moment in which shsitaly.com became aware of the buyer's decision to terminate the contract.
6. PRODUCTS OFFERED
shsitaly.com sells: additives for fuels (diesel and petrol), additives for engine oil and gear oil, coolant, polish, products and machinery for sanitizing environments.
The offer is detailed on the page https://www.shsitaly.com/catalogo/.
7. PAYMENT METHODS AND PRICES
The price of the products will be that indicated from time to time on the site, except where there is an obvious error.
In the event of an error, shsitaly.com will notify the buyer as soon as possible, allowing the order to be confirmed at the correct amount or canceled. In any case, there will be no obligation for shsitaly.com to supply what is sold at the lower price incorrectly indicated.
The prices on the site include VAT, they do not include shipping costs. Prices are subject to change at any time. The changes do not affect orders for which order confirmation has already been sent.
Once the products have been selected they will be added to the cart. Simply follow the purchase instructions, entering or verifying the information requested at each step of the process. Order details may be modified before payment.
Payment can be made via: Paypal, Credit Card, Bank Transfer, Cash on Delivery.
8. DELIVERY
shsitaly.com ships to the following geographical areas: Italy and Europe and does not ship to companies that provide domiciliation services.
Delivery takes place within a maximum of 5 days from the date of order confirmation.
If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify where the order is located and how to agree on a new delivery.
If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to agree a new delivery date.
If delivery cannot take place for reasons not attributable to us after 5 days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.
As a result of the resolution, the amounts will be returned, including delivery costs with the exclusion of any additional costs resulting from the choice of a delivery method other than the ordinary method offered without unjustified delay and, in any case, within 30 days from the date of termination of the contract. Transport resulting from the termination of the contract may have additional costs which will be borne by the buyer.
Shipping costs are the responsibility of the buyer and are explicitly highlighted when placing the order.
9. PASSING OF RISK
The risks relating to the products will pass to the buyer from the moment of delivery. Ownership of the products is considered acquired as soon as full payment of all amounts due in relation to them is received, including shipping costs, or at the time of delivery, if this occurs at a later time.
10. WARRANTY AND COMMERCIAL CONFORMITY
The seller is responsible for any defect in the products offered on the site, in accordance with the provisions of Italian law.
In the event of a defect in the products purchased, the buyer who has stipulated the contract as a consumer will have the right to obtain the restoration of conformity of the products without charge, through repair or replacement, or to obtain an appropriate price reduction or termination of the contract relating to the disputed goods and the consequent refund of the price.
All return costs for defective products will be borne by the seller.
11. WITHDRAWAL
In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
The buyer who intends to exercise the right of withdrawal must communicate this to shsitaly.com via an explicit declaration, which can be sent by registered mail with return receipt or by accessing the CONTACTS section on the shsitaly.com website, with the creation of a practice.
The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, non-mandatory Legislative Decree 21/2014. Alternatively, you can fill out the return form on the page https://www.shsitaly.com/resi/.
The goods must be returned to:
SHS Srls
Via del Poggetto 439 S.Anna 55100 Lucca
The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to the withdrawal within a maximum period of 30 days.
As required by the art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014, the site may suspend the reimbursement until receipt of the goods or until the buyer demonstrates that he has sent the goods back.
The site will carry out the refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details:
IBAN, SWIFT and BIC necessary to make the refund.
12. DATA PROCESSING
The buyer's data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the Privacy and Cookies Policy pursuant to art. 13 Legislative Decree 30 June 2003 (Information on cookies).
13. SAFEGUARD CLAUSE
In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.
CONTACTS
Any request for information can be sent by email to info@shsitaly.com by post to SHS Srls Via del Poggetto 439 S.Anna 55100 Lucca.
APPLICABLE LAW AND JURISDICTION
These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any different mandatory rules prevailing in the country of habitual residence of the buyer. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and/or consequent thereto must be resolved exclusively by the Italian jurisdictional authority. In particular, if the buyer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law.
ALTERNATIVE DISPUTE RESOLUTION – ODR
We remind you that, if you are a consumer and have submitted a complaint relating to a contract concluded through this site, but it has not been possible to resolve the dispute which is the subject of the complaint, by contacting us you will be provided with information regarding the Alternative body or bodies Dispute Resolution for the extrajudicial resolution of disputes (so-called ADR bodies, as indicated in articles 141-bis and following of the Consumer Code), specifying whether or not we make use of these bodies to resolve the dispute itself.
We also remind you that a European platform for the online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform can be consulted at the following address webgate.ec.europa.eu; through the ODR platform, you will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which you are involved.
In any case, whatever the outcome of the out-of-court settlement procedure of the dispute, your rights to turn to the ordinary judge and, if the conditions are met, to promote an out-of-court resolution of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis Consumer Code.
These conditions were drawn up in February 2021
